Troubleshooting Methods

1. Troubleshooting Methods

You can first look for Issue, or raise a new Issue. For private deployment errors, be sure to provide detailed operation steps, logs, and screenshots, otherwise it is difficult to troubleshoot.

(1) Get Backend Errors

1. docker ps -a View the running status of all containers, check if they are all running. If there is an abnormality, try docker logs container_name to view the corresponding log.
2. If the containers are running normally, docker logs container_name to view the error log.

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(2) Frontend Errors

When a frontend error occurs, the page will crash and prompt to check the console log. You can open the browser console and view the log in console. You can also click the hyperlink of the corresponding log, which will prompt to the specific error file. You can provide these detailed error information to facilitate troubleshooting.

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(3) OneAPI Errors

Those with requestId are OneAPI prompts errors, mostly due to model interface errors. You can refer to OneAPI Common Errors

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